Customer Service

Customer Service

We take customer service serious! Please call 515-633-0004 or email for all customer service-related issues or questions.
Thank you for choosing Global Source Distribution.

Order Processing Time

Global Source Distribution is known for getting orders out quickly. Order by 4P CST and your order will ship SAME DAY! Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by 1 day. Please allow additional days in transit for delivery. If we notice a significant delay in the shipment of your order, we will contact you via email or telephone.

* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occur.

Earn Free Shipping

Order over $1,000 and receive free shipping, apply coupon code GSDFS at checkout. It really is that easy!

Order value must be greater than $1000 not including taxes and shipping.

Shipping Cut-off Times

  1. Ground shipments placed Monday – Friday by 4 pm CST will ship the same day.
  2. Ground shipments placed after 4 pm CST Monday – Friday will ship the next day.
  3. Expedited shipments placed Monday – Friday by 2 pm CST will ship the same day.
  4. All expedited shipments placed after 2 pm CST Monday – Friday will ship the next day.
  5. Freight shipments placed Monday – Friday by 1 pm CST will ship the same day.
  6. Freight shipments placed after 1 pm CST Monday – Friday will ship the next day.
  7. All orders placed on weekends will begin processing Monday morning.

Shipping Providers

  1. USPS – United States Postal Service
  2. R&L Global Logistics Freight
  3. Old Dominion Freight Line
  4. Speedee Regional Carrier – Services: Illinois, Iowa, Minnesota, North Dakota, South Dakota, and Wisconsin as well as select cities and zip codes in Michigan, Missouri, and Nebraska.

International Shipments

  1. International shipping rates and delivery times may vary. Estimates are available during checkout. For additional assistant email
  2. We are not responsible for items lost in transit, items sent to the wrong address, or international fees charged by your country or third parties.
  3. Global Source Distribution is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. (tariffs, taxes, forwarder, etc)